Delivery, Returns & Refunds

Delivery

Standard delivery costs £5 to eligible UK mainland addresses. We generally use Royal Mail’s 48-hour service. This is the carrier’s service name, rather than a guaranteed delivery time from placing your order.

We do not currently deliver to the Scottish Highlands, UK islands, Northern Ireland or international addresses.

If you change your mind

For online purchases of physical goods, you can notify us that you wish to cancel within 15 days after receiving your order. You then have a further 14 days to send the goods back.

Please contact us with your order number or proof of purchase:

Email: manager@thefoundrycanterbury.co.uk
Telephone: 01227 455 899

We will provide return instructions. Our return address is:

Canterbury Brewers & Distillers
The Foundry Brew Pub
77 Stour Street
Canterbury
CT1 2NR
United Kingdom

You are responsible for return postage when you change your mind. We do not charge a restocking fee.

Please package items securely. We recommend a tracked service and retaining proof of postage.

Please return drinks unopened with their seals intact, and other goods unused wherever possible. Original packaging is helpful, but its absence does not automatically remove your statutory rights. We may deduct an amount reflecting any reduction in value caused by handling beyond what is reasonably necessary to inspect an item as you would in a shop.

Faulty, damaged or incorrect items

If your order arrives damaged, contains an incorrect item or you discover a fault, please contact us so we can put things right. Include your order number and, where possible, photographs of the goods and packaging.

We will arrange an appropriate refund or replacement in accordance with your consumer rights. Where you are entitled to a refund, you do not have to accept a replacement.

You will not have to pay return postage for faulty, damaged or incorrectly supplied goods. If a return is necessary, we will arrange it or cover the reasonable postage cost.

Please do not send broken glass back to us. Contact us first so we can advise on safe disposal and arrange a refund or replacement.

The change-of-mind deadline above does not limit your rights concerning faulty or misdescribed goods.

Refunds

For change-of-mind cancellations, we will issue your refund without undue delay and within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier.

If you cancel your entire order, we will also refund the original standard delivery charge. Any additional amount paid for a premium delivery service is not refundable.

Refunds will be made to your original payment method. Your payment provider may take additional time to display the refund.

For faulty, damaged or incorrect goods, we will process any refund due in accordance with your statutory rights.

If you are concerned about a missing refund, please contact us at manager@thefoundrycanterbury.co.uk.

Sale items and exchanges

Sale items have the same return and refund rights as full-price items.

We do not offer routine exchanges for change-of-mind purchases. Please return the unwanted item under this policy and place a new order. Replacements for faulty, damaged or incorrect goods are handled as described above.

Gift cards, vouchers and other purchases

This policy covers physical goods ordered online. Gift cards, vouchers, tours and event bookings may have separate terms, which do not override any applicable statutory cancellation or refund rights.

Your statutory rights are unaffected.